How to create effective relationships with customers and colleagues

team work in nursing profession

Regardless if you are an employer or an employee, to be successful in life you must establish and maintain positive relationships with others whether on a professional or personal level. The best way to form and develop positive relationships with your colleagues and customers is to choose your words carefully and to be mindful of the feelings of others. Life isn’t perfect and everyone is dealing with something behind closed doors, but to build your professional relationships it is necessary to keep your personal problems separate from your professional or business life. Some people negatively impact their business and work environment based on their personal issues. They are the ones who go to work tend and bring their personal baggage with them into the workplace disregarding the feelings of others. In other words, they carry around the negative feelings that come from their personal lives and then take them out on their colleagues and customers. Don’t let this happen to you because it could result in you getting fired or creating low customer satisfaction in the business you worked so hard to create. Instead, you need to find a way to stay positive in the workplace. This means smiling as often as you can, having an upbeat attitude and never getting aggressive or angry with anyone.

Now how does someone suppress their anger and stay positive in the workplace? The first piece of advice is to try and work someplace where you actually care about your work and the company you work for. If you are just working at any random company in order to earn a paycheck, then it is going to be easier for you to have resentful feelings inside. But if you have no choice in the matter then you can at least try making friends with your coworkers. They are likely going through the same emotions that you are going through. So if you confide in them and become friendly with them then it will make going to work a lot easier. Then you will feel less tense at work, which will reflect upon your customer service as well. Be an effective listener so there is less confusion and have empathy in another’s feelings. If you find yourself caught in an argument, its best to turn the other cheek and let it go because when emotions are high the consequences are often overlooked until it’s too late.

The biggest challenge in any workplace is customer service. You could be the most upbeat person in the world, but you’ll still end up having to deal with angry customers who may insult or ridicule you for no legitimate reason. This will be the biggest challenge in suppressing your resentment and anger towards your job. If a customer gives you attitude that is making you uncomfortable then just ask your manager or supervisor to take over. You could also politely tell the customer that you will not speak to them until they calm down. As a result, they will either walk away or calm themselves down before they talk to you again. What you have to remember is that a job is just a job, and it is nothing personal. Just go to work, do your job and then come home. In the meantime, you could always look for a better job if you really can’t stand your current one. Remember it is not a prison sentence. You are only there eight hours of your day and when you clock out you will be back to your real life. Your current situation isn’t your final destination and remind yourself that you are only there to build your resume or save money so you can do what you really want. At the end of the day should your current job stress you out on a regular basis to the point its effecting your health then it’s time to start sending your resume out.  There are plenty of jobs out there and your health is too important to stay at one that sucks the life out of you. Life is too short, so try to find work that makes you happy and contributes positively to your overall well-being.

If you are a business owner it is imperative to not allow your emotions get the best of you because it may cost you more than you think. As an entrepreneur you are a leader, people are looking up to you, so what you present to the world: customers, employees, and friends will influence their day to day activities. If you went into your business in a foul mood due to personal conflicts you will lower your employees’ morale and discourage them from working at their best. Your employees will be walking on egg shells with the fear of upsetting you which will then build tension and stress resulting in a decrease of productivity. If you deal with clients and they sense any negativity on your part, they may re-think of using your business in the future. As a business owner you should know that the best marketing is word-of-mouth, if you have unsatisfied customers I can guarantee they will tell their friends and family until you gain a reputation of being a nasty business owner and frankly who wants that? In all honesty, I’d rather spend the extra few dollars at business that treats me with respect and courtesy then save money and deal with unfriendly customer service. Part of being a business owner is being a sales person and to be a good sales person you have to sell emotions and nobody wants to buy misery. So the next time you feel like you are going to explode in anger or want to break down and cry due to family issues then excuse yourself and go to the park and take a walk to clear your mind. Take a longer than normal lunch breaks and treat yourself to a nice lunch, massage, or manicure. Nip the negativity in the bud before it causes a domino effect and backfires at you. Remember you wouldn’t have a thriving business without your hardworking employees and customers, so treat them with respect and kindness – it’ll be returned to you ten folds.

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